Troubleshooting

Overview

Interject optimizes speed by caching company settings such as Data Portals, Connections, and Report Library templates. This information is received on login and stored in memory for as long as the Excel session is open. Troubleshooting is therefore important for new deployments where these settings may need to change often. If there are any changes to company settings, the Interject Excel add-in will check for changes at various actions. Opening the Report Library or the Report Builder automatically checks for setting changes. Other actions like Pull, Save, or Drill check only every two hours, since these actions occur often and could create excess communication. The next three pages are dedicated to understanding how these different actions and environments interact for troubleshooting purposes.

Interject Support

Interject Support in built into Excel via the Interject Addin. You can easily report a problem to Interject or find Interject contact information. You also have the option of turning on certain logs in order to send more key details to Interject.

Addin Errors

Errors with Excel Addins or the Interject Addin can occur for many reasons. Sometimes they are related to the environment or computer running Interject. It is important you have tools to capture everything that is interacting with Excel so it is easier diagnose the cause of the errors. This leads to faster troubleshooting and repair.

Report Errors

Report errors occur for many reasons, some of which relate to how the server handles data and moves it to the report. Other reasons may include the report's direct configuration within Excel. Interject provides various tools and features to help quickly and accurately diagnose report errors.